About GreenDesic - Clean Green Products

At GreenDesic, we have selected products with one or more of the following qualities that include - energy efficiency, sustainability, reduced toxicity, recycled products, and manufacturing methods that are overall less wasteful than mainstream products.

Our Standard Shipping is by US Mail (USPS) in order to save Energy and maximize efficiency of delivery.  We only ship by United Parcel Service (UPS) if the package is heavy or otherwise suited for this shipping method. For Expedited Shipping, call 650-394-4751 to ask about 1 -2 -3 day UPS Air Shipping options ...

We are committed to providing each customer with personalized and efficient customer service to meet your needs. An Order Acknowledment Email and a Shipping Email will be sent to you when we receive your order and again when the order actually ships. If you have any questions, special requests, or you need Expedited Shipping, please call or email us directly:

Email: customerservice@greendesic.com  (650) 346-4040

GreenDesic, 838 Bayview Way, Redwood City, CA 94062

If you contact us by email, please insert the word Amazon into the Subject Line so that your message goes into the correct mailbox. GreenDesic processes, fulfills, and ships the orders that we receive through Amazon. For questions about a charge that has been made to your credit card or how to place an order, please contact Amazon directly as they process all credit card charges through their web site and have control over all financial transactions.

Information about your personal Amazon Account can be viewed on the Amazon Web Site which includes both Financial Information as well as Shipping Information for all your orders. Answers to many questions about how Amazon financial transactions work can be found at http://www.amazon.com/help .

Regarding Contacting us by eMail: Please note that with today's problems with too much Spam and the eMail Filters that are put in place to deal with Spam, occasionally our emails may not reach you and your emails may not reach us. Therefore, we ask that you put "Amazon" into the Subject Line so that we can be certain to receive your communication. If you contact us either by using the Amazon Web Site OR by Replying to your Order eMail, the words Amazon Order will automatically be placed inside the Subject Box, and we will receive your email correctly.

Finally, if you do not get a quick enough response from us regarding any email communication, we ask that you call us by Telephone (650) 394-4751 so that we can take care of any issues you may have.  Our Business Hours are 9-5 M-F PST. If you call or email us during non-business hours, please leave us a message, and we will get back to you within 1 business day. If there are any Problems or Concerns with your order, we respectively request that you contact us first so that we may work to resolve it to your satisfaction. 

Buy with confidence on our site built and hosted using Amazon's technology.

We have teamed with Amazon to make ordering SAFE and SECURE on our site. By using Amazon technology at Checkout, your order is secure and backed by Amazon's A-to-z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery.

How does it work? Simply, use your existing Amazon account during checkout to order products from our site. If you don't have an Amazon account, it's easy to set up. Add the products you want to purchase to your cart and create your account during the checkout process.

Learn more about WebStore by Amazon

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