GreenDesic Returns Policy

We want you to be satisfied with your purchase and offer a 30 day return policy (with details below) for a refund or an exchange. Please make any returns to us via UPS or US Mail - Insured Parcel Post, freight prepaid to us at:

GreenDesic - Returns

838 Bayview Way

Redwood City, CA 94062

All Returns and Exchanges need to be received by us in original and unused condition with all of the hang tags attached, in the original box with all instructions, attachments, and packaging complete. Products returned used, dirty or incomplete are subject to being returned and/or may be charged a restocking / cleaning charge of 15-30% depending upon their condition. Please note which items you are returning on your receipt and what action you would like us to take and an explanation about why you are making the return.

Your credit for the product(s) purchased will be processed through Amazon after we receive and process your items through our Returns Procedure. Credits will not include any of the shipping charges - unless the product is determined to be defective (in which case we will credit your Amazon account for both the product and shipping costs). Also, any returns for purchases made with a Free Shipping Promotion will be charged the cost of shipping ... usually about $10 depending on the UPS cost and weight of the package. Defective products that are returned to us will be replaced with no additional shipping charges incurred. If there are any Problems with your order, we respectively request that you contact us first so that we may work to resolve it to your satisfaction.

Answers to many questions about how Amazon financial transactions work can be found at Amazon > Help . Please note that Amazon is responsible for all refunds - we simply notify them to make the refund to you after we have processed your return.

GreenDesic email address is: customerservice@greendesic.com

Telephone is (650) 346-4040